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  • "The comedic aspect, it allowed me to learn while laughing!"
    - S. Wayne, Lancaster, TX
    September 21, 2017 (Student # 3,518,580)
  • "Not boring. liked the animation."
    - J. Loyola, Jacksonville, TX
    September 21, 2017 (Student # 3,518,581)
  • "Not boring. liked the animation."
    - J. Loyola, Jacksonville, TX
    September 21, 2017 (Student # 3,518,582)
  • "The joke about making babies in the car but not leaving them in one. hahaha"
    - E. Delgado, Mesquite, TX
    September 21, 2017 (Student # 3,518,583)
  • "Broke it down in great time segments, silly"
    - C. Bercegeay, Richmond, TX
    September 20, 2017 (Student # 3,518,584)
  • "It was easy to comprehend"
    - J. Ramirez, Kress, TX
    September 20, 2017 (Student # 3,518,585)
  • "It had comedy in the videos."
    - S. Castillo, Houston, TX
    September 20, 2017 (Student # 3,518,586)
  • "That it was fun! and easy to understand."
    - J. Renderos, Jacksonville, TX
    September 20, 2017 (Student # 3,518,587)
  • "There was not much necessary reading involved."
    - M. Moore, Santa Fe, TX
    September 20, 2017 (Student # 3,518,588)
  • "It was actually very funny"
    - K. Nezami, Austin, TX
    September 20, 2017 (Student # 3,518,589)
  • "It was actually very funny"
    - K. Nezami, Austin, TX
    September 20, 2017 (Student # 3,518,590)
  • "It was hilarious yet still very informative"
    - J. Ukwu, Missouri City, TX
    September 20, 2017 (Student # 3,518,591)
  • "Ease of use and light hearted"
    - M. Lockstedt, Sealy, TX
    September 20, 2017 (Student # 3,518,592)
  • "Video rather than reading"
    - T. Jones, Ft Stockton, TX
    September 20, 2017 (Student # 3,518,593)
  • "How easy and fast it was to get it done."
    - M. Bruchmiller, Denton, TX
    September 20, 2017 (Student # 3,518,594)
  • "The short videos and comedy"
    - V. Vega, Mesquite, TX
    September 20, 2017 (Student # 3,518,595)
  • "The option to both watch the video and read the transcript below."
    - E. Gordon, Houston, TX
    September 20, 2017 (Student # 3,518,596)
  • "I could do it at home while my kids slept"
    - A. Cunningham, Savannah, TX
    September 20, 2017 (Student # 3,518,597)
  • "Being able to stop and start again when needed to."
    - K. Cunningham, Cypress, TX
    September 20, 2017 (Student # 3,518,598)
  • "The entire course was entertaining."
    - T. Garza, Kempner, TX
    September 20, 2017 (Student # 3,518,599)
  • "It was entertaining while i was learning."
    - R. Bohannon, Coppell, TX
    September 20, 2017 (Student # 3,518,600)
  • "Short segments. variety of "comedy""
    - R. Zwernemann, Keller, TX
    September 20, 2017 (Student # 3,518,601)
  • "Not having to take tests during and no final exam!"
    - K. Jeffries, San Antonio, TX
    September 20, 2017 (Student # 3,518,602)
  • "That you can stop and start the course around your schedule"
    - S. Knorr, Celina, TX
    September 20, 2017 (Student # 3,518,603)
  • "The questions were simple enough to pass."
    - M. Rejcek, Mansfield, TX
    September 20, 2017 (Student # 3,518,604)
  • "Saved me $200 on my ticket."
    - W. Carter, Cameron, TX
    September 20, 2017 (Student # 3,518,605)
  • "That i had a second chance to retake test if fail"
    - D. Soto, Bryan, TX
    September 20, 2017 (Student # 3,518,606)
  • "It was entertaining and informative"
    - V. Carter, Rockdale, TX
    September 20, 2017 (Student # 3,518,607)
  • "It makes me laugh and its not monotone"
    - M. Contreras, Brownsville, TX
    September 20, 2017 (Student # 3,518,608)
  • "Easy test questions, and the luchadores"
    - M. Sandler, Leander, TX
    September 20, 2017 (Student # 3,518,609)
  • "Good humor with educational material"
    - S. Patel, Coppell, TX
    September 20, 2017 (Student # 3,518,610)
  • "That it wasn't boring and easy to understand"
    - A. Garcia, Austin, TX
    September 20, 2017 (Student # 3,518,611)
  • "The freedom to work when i could."
    - E. Land, Bastrop, TX
    September 20, 2017 (Student # 3,518,612)
  • "The different styles of the videos and the humor"
    - T. Roemer, Longview, TX
    September 20, 2017 (Student # 3,518,613)

Tech Support FAQ

Video stopped playing or freezes at the same place:

Click on Blue “Proceed to Course” Button but nothing happens:

Adobe Flash Player will not load:

Encountering a Syntax Error:

Encountering a black screen upon course start up:



Video stopped playing or freezes at the same place:

What Could Be Wrong-

Your temporary file cache is maxed out, and needs to be cleared and set to a higher storage value or your wireless connection has been interrupted.

What to do:

IE 7.0

IE 6.0

Firefox

Safari

AOL

NETSCAPE

 

IE 7.0

In your Internet explorer web browser, near the top of the window, click on TOOLS and then click on INTERNET OPTIONS.

Next, click on SETTINGS under BROWSING HISTORY, or TEMPORARY INTERNET FILES and change the storage amount to 1024MB.

After this is done, click ok and go back to the previous window. Here, you will click on DELETE, and then proceed to delete Temporary Internet Files and History . This will clear your history and cache.

 

IE 6.0

In your Internet explorer web browser, near the top of the window, click on TOOLS and then click on INTERNET OPTIONS.

Next, click on SETTINGS under BROWSING HISTORY, or TEMPORARY INTERNET FILES and change the storage amount to 1024MB. Also while in this window, make sure that the option for “Ever visit to the page” is selected under the “Check for newer versions of stored pages” option.

After this is done, click ok and go back to the previous window. Here, you will click on DELETE FILES, and proceed to click the “OK” button in the pop-up alert. This will clear your temporary cache. Be careful! This will also delete your forum data such as user names and passwords for website logins.

 

FIREFOX

In the Firefox web browser, near the top of the window, click on TOOLS and then OPTIONS under the dropdown menu. This will open your Firefox browser options window.

Click on the ADVANCED selection (The “Advanced” tab has a picture of a gear on most current versions of Firefox) and then click on the NETWORK tab next to the “General” tab.

There are two options “Connection” and “CACHE”. Change the number in the CACHE section to 1000, and click CLEAR NOW.

This will clear your Temporary Internet Cache. Click “OK” and then restart your web browser. You should be able to continue the course.

 

Safari

In the Safari browser, go to the Safari menu (upper left hand corner of window) and select “Empty Cache”.

This will empty your Temporary Internet Cache for Safari.

 

AOL and NETSCAPE

It is highly recommended that you use Internet Explorer for our course, as the AOL and NETSCAPE Web browser have certain built in attributes that conflict with the proper functioning of some common internet products and resources. If you are experiencing issues with the AOL or NETSCAPE web browsers on the course, please try using Internet Explorer, if the problems persist, refer to the Internet Explorer help section and call our office for personal assistance if problems continue after troubleshooting.

 



Click on Blue “Proceed to Start” Button but nothing happens:

What Could Be Wrong-

If you are getting no response from your browser when clicking on the course “START” button, you will need to turn off any pop up blockers that you have working in your security features. Once you have them all turned off, you will be able to click on the “START” button.

 



Adobe Flash Player will not load:

What Could Be Wrong-

If you are encountering an error that states that Adobe Flash Player will not load or has failed a browser check you may not have Adobe Flash Player installed on your system or an up to date version of it. If you think you already have a version installed it is best to proceed to your control panel and delete any previous versions before trying to install a new one.

In your browser address bar, go to the Adobe website, www.adobe.comand click on the “Get Adobe Flash Player” button.

Click Download Now, and the download should automatically start. Install Adobe Flash Player after the download is complete by clicking on the yellow/gold stripe to allow your browser to complete the install.

After the install is complete, you should now be able to see the “Adobe Flash” banner. This banner uses Adobe Flash Player, so if you see it after the install, then Adobe Flash should be successfully installed. It may be necessary for you to restart your computer for Adobe Flash Player to function properly with other websites.

*Note: If you don’t want to use Adobe Flash Player we recommend Mozilla Firefox because it has a built-in Flash Player plug-in, that functions well with most websites. For information on how to get Mozilla Firefox visit www.firefox.com

 



Encountering a black screen upon course start up:

What Could Be Wrong-

If you are encountering a black screen when the course initiates, you may have one of several issues. You may need to empty and extended the size of your CACHE, for directions see the information above regarding video stopping. You may need to restart your computer, or you may not have an up to date version of Adobe Flash Player installed on your system. For instructions on Adobe Flash Install proceed to www.adobe.com

 



Encountering a Syntax Error:

What Could Be Wrong-

If you are encountering a Syntax Error, you most likely do not have Adobe Flash Player installed. For detailed instructions on how to install Adobe Flash Player see previous sections.


If you have any further issues or encounter a problem that is not listed above, please contact our office by phone for further assistance.

(972) 573-2700

Need Support? Call or text (214) 310-1078